Privacy Policy

Introduction

Welcome to Salvatore's Pizza. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or place an order with us.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our pizza delivery services. The information we collect falls into several categories:

Personal Information You Provide

When you create an account, place an order, or interact with our services, you may provide us with:

• Contact Information: Name, email address, phone number, and delivery address
• Account Credentials: Username, password, and security questions
• Payment Information: Credit card details, billing address, and payment preferences
• Order History: Details of your previous orders, favorite items, and dietary preferences
• Communication Data: Messages, feedback, reviews, and customer service interactions
• Marketing Preferences: Your choices regarding promotional communications and special offers

Information Collected Automatically

When you use our website or mobile app, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• Location Data: GPS coordinates, Wi-Fi access points, and cell tower information (with your permission)
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Performance Data: App crashes, system activity, and hardware settings

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account
• Payment processors and financial institutions
• Delivery partners and logistics providers
• Marketing and analytics service providers
• Public databases and demographic information providers

How We Use Your Information

Salvatore's Pizza uses the collected information for various purposes to deliver exceptional service and improve your experience:

Order Processing and Delivery

• Processing and fulfilling your pizza orders accurately and efficiently
• Coordinating delivery logistics and providing real-time order tracking
• Communicating order status updates via SMS, email, or push notifications
• Managing payment transactions and preventing fraudulent activities
• Handling returns, refunds, and order modifications

Account Management and Personalization

• Creating and maintaining your customer account
• Remembering your preferences, favorite orders, and delivery addresses
• Providing personalized menu recommendations based on your order history
• Offering customized promotions and special deals tailored to your preferences
• Enabling quick reordering of your favorite pizzas

Customer Service and Support

• Responding to your inquiries, questions, and feedback
• Resolving complaints and addressing service issues
• Providing technical support for our website and mobile app
• Conducting customer satisfaction surveys and gathering feedback
• Improving our customer service processes and training

Marketing and Communications

• Sending promotional emails about new menu items, special offers, and discounts
• Delivering targeted advertisements based on your interests and preferences
• Notifying you about loyalty program rewards and exclusive member benefits
• Sharing company news, updates, and community events
• Conducting market research and analyzing customer trends

Service Improvement and Analytics

• Analyzing usage patterns to enhance website and app functionality
• Testing new features and optimizing user experience
• Monitoring service performance and identifying technical issues
• Conducting data analytics to understand customer behavior and preferences
• Developing new products, services, and menu offerings

Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, unauthorized transactions, and security threats
• Enforcing our terms of service and other agreements
• Responding to legal requests from law enforcement or government authorities
• Protecting the rights, property, and safety of Salvatore's Pizza, our customers, and others

Information Sharing and Disclosure

We understand the importance of keeping your information confidential. Salvatore's Pizza does not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business:

• Payment Processors: To securely process credit card transactions and handle refunds
• Delivery Partners: To coordinate pizza delivery and provide real-time tracking
• Cloud Service Providers: To host our website, store data, and maintain infrastructure
• Marketing Platforms: To send promotional emails and manage advertising campaigns
• Analytics Services: To analyze website traffic and user behavior
• Customer Support Tools: To manage customer inquiries and provide technical assistance

These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

Legal Requirements and Protection

We may disclose your information when required by law or to protect our rights:

• In response to valid legal requests from courts, law enforcement, or government agencies
• To comply with applicable laws, regulations, or legal processes
• To investigate and prevent fraud, security breaches, or illegal activities
• To protect the rights, property, and safety of Salvatore's Pizza and our customers
• To enforce our terms of service and other agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.

With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you participate in promotional partnerships or connect your account to social media platforms.

Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot identify you personally with partners for research, marketing, and business intelligence purposes. This data helps us understand industry trends and improve our services.

Data Security

Protecting your personal information is a top priority at Salvatore's Pizza. We implement comprehensive security measures to safeguard your data:

Technical Security Measures

• Encryption: We use SSL/TLS encryption to protect data transmitted between your device and our servers
• Secure Storage: Personal information is stored on secure servers with restricted access
• Payment Security: Credit card information is processed through PCI-DSS compliant payment processors
• Firewalls: Network firewalls protect our systems from unauthorized access
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing
• Data Backup: Regular backups ensure data recovery in case of system failures

Administrative Security Measures

• Access Controls: Only authorized personnel have access to personal information
• Employee Training: Staff members receive regular training on data protection and privacy practices
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements
• Incident Response Plan: We maintain procedures for responding to security breaches
• Vendor Management: Third-party service providers undergo security assessments

Your Role in Security

While we implement robust security measures, you also play a crucial role in protecting your information:

• Choose strong, unique passwords and change them regularly
• Never share your account credentials with others
• Log out of your account when using shared or public devices
• Be cautious of phishing emails and suspicious communications
• Keep your device's operating system and apps updated
• Report any suspicious account activity immediately

Your Privacy Rights and Choices

At Salvatore's Pizza, we respect your rights regarding your personal information. You have several options to control how we collect, use, and share your data:

Access and Correction

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Update or correct inaccurate information in your account
• Review your order history and saved preferences

To access or update your information, log into your account or contact our customer service team.

Data Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements:

• Delete your account and associated personal data
• Request removal of specific information from our records
• Opt out of data collection for certain purposes

Please note that we may retain certain information as required by law or for legitimate business purposes, such as completing transactions, resolving disputes, or maintaining records.

Marketing Communications

You have control over the marketing communications you receive:

• Email: Unsubscribe from promotional emails using the link at the bottom of each message
• SMS: Reply "STOP" to opt out of text message promotions
• Push Notifications: Disable notifications in your device settings or app preferences
• Phone Calls: Request to be added to our do-not-call list
• Direct Mail: Contact us to opt out of physical mailings

Even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

Cookie Preferences

You can manage cookie settings through your browser:

• Block all cookies or only third-party cookies
• Delete existing cookies from your device
• Receive notifications when websites set cookies
• Adjust settings for specific websites

Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

Location Services

You can control location data collection:

• Enable or disable location services in your device settings
• Choose to share location only while using the app
• Manually enter your delivery address instead of using GPS

Do Not Track Signals

Some browsers offer "Do Not Track" features. While we respect your privacy preferences, our website does not currently respond to Do Not Track signals due to the lack of industry standards.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal data)
• Right to non-discrimination for exercising your privacy rights

Canadian Privacy Rights

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Right to access your personal information
• Right to challenge the accuracy and completeness of your information
• Right to withdraw consent for certain uses of your information
• Right to file a complaint with the Privacy Commissioner of Canada

Cookies and Tracking Technologies

Salvatore's Pizza uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Understanding how these technologies work helps you make informed decisions about your privacy.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and provide a seamless experience across multiple visits.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function properly:

• Session management and user authentication
• Shopping cart functionality and order processing
• Security features and fraud prevention
• Load balancing and website performance

Preference Cookies

These cookies remember your choices and settings:

• Language preferences and regional settings
• Saved delivery addresses and payment methods
• Favorite menu items and customization options
• Display preferences and accessibility settings

Analytics Cookies

These cookies help us understand how visitors use our website:

• Page views, navigation patterns, and time spent on site
• Popular menu items and frequently accessed pages
• Device types, browsers, and screen resolutions
• Traffic sources and referral websites

Marketing Cookies

These cookies enable personalized advertising and promotions:

• Targeted advertisements based on browsing behavior
• Retargeting campaigns for abandoned carts
• Social media integration and sharing features
• Measurement of advertising campaign effectiveness

Third-Party Cookies

We work with third-party service providers who may set cookies on our website:

• Google Analytics: Website traffic analysis and user behavior tracking
• Facebook Pixel: Social media advertising and conversion tracking
• Payment Processors: Secure transaction processing and fraud detection
• Advertising Networks: Display advertising and remarketing campaigns

Other Tracking Technologies

In addition to cookies, we use other technologies:

• Web Beacons: Small transparent images that track email opens and website visits
• Local Storage: Browser storage for offline functionality and faster loading
• Mobile SDKs: Software development kits for app analytics and functionality
• Fingerprinting: Device identification based on configuration and settings

Managing Cookies

You have several options to control cookies:

• Use our cookie consent banner to customize your preferences
• Adjust browser settings to block or delete cookies
• Use browser extensions for enhanced privacy control
• Opt out of third-party advertising cookies through industry tools

Children's Privacy

Salvatore's Pizza is committed to protecting the privacy of children. Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

Age Restrictions

• You must be at least 13 years old to create an account on our website or mobile app
• Users under 18 should obtain parental consent before providing personal information
• We do not knowingly market to or collect data from children under 13

Parental Controls

If you are a parent or guardian and believe your child has provided us with personal information:

• Contact us immediately at info@salvaitore.org
• We will promptly delete the information from our records
• We will take steps to prevent future unauthorized access

Educational Initiatives

We support online safety education and encourage parents to:

• Monitor their children's internet usage and online activities
• Teach children about online privacy and safe browsing practices
• Use parental control software and browser restrictions
• Discuss the importance of not sharing personal information online

International Data Transfers

Salvatore's Pizza operates primarily in Canada, but we may transfer and process your information in other countries where our service providers are located.

Data Transfer Safeguards

When transferring data internationally, we ensure appropriate protections:

• Standard contractual clauses approved by regulatory authorities
• Privacy Shield certification for transfers to the United States (where applicable)
• Adequacy decisions recognizing equivalent privacy protections
• Binding corporate rules for intra-company transfers

Cross-Border Data Processing

Your information may be processed in countries with different privacy laws than Canada:

• United States for cloud hosting and payment processing
• European Union for analytics and marketing services
• Other jurisdictions where our service providers operate

By using our services, you consent to the transfer of your information to these countries, subject to the safeguards described in this policy.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations.

Retention Periods

Deletion Procedures

When retention periods expire or you request deletion:

• We securely delete or anonymize your personal information
• Backups containing your data are overwritten within 90 days
• Some information may be retained in aggregated, anonymized form
• Legal requirements may necessitate longer retention for specific data

Third-Party Links and Services

Our website and mobile app may contain links to third-party websites, social media platforms, and external services. This Privacy Policy does not apply to these external sites.

Third-Party Websites

When you click on links to external websites:

• You leave Salvatore's Pizza's website and are subject to the third party's privacy policy
• We are not responsible for the privacy practices of external sites
• We recommend reviewing the privacy policies of any websites you visit
• Third-party sites may collect information about you independently

Social Media Integration

Our services integrate with social media platforms:

• Social login features (Facebook, Google) are governed by those platforms' policies
• Sharing content on social media may expose your information to your social network
• Social media plugins may track your activity across websites
• Review social media privacy settings to control information sharing

Payment Processors

We use third-party payment processors to handle transactions:

• Payment information is transmitted directly to the processor
• We do not store complete credit card numbers on our servers
• Payment processors maintain PCI-DSS compliance
• Review payment processor privacy policies for details on data handling

Changes to This Privacy Policy

Salvatore's Pizza may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes

When we make significant changes to this policy:

• We will update the "Last Updated" date at the top of this page
• We may send you an email notification about material changes
• We may display a prominent notice on our website or app
• For significant changes, we may request your renewed consent

Your Responsibility

We encourage you to:

• Review this Privacy Policy periodically to stay informed
• Check the "Last Updated" date to see when changes were made
• Contact us if you have questions about policy updates
• Adjust your privacy settings after reviewing changes

Continued Use

By continuing to use our services after changes take effect, you acknowledge and accept the updated Privacy Policy. If you disagree with the changes, please discontinue using our services and contact us to delete your account.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

Privacy Inquiries

For privacy-related questions or to exercise your rights:

What to Include in Your Request

To help us process your privacy request efficiently, please provide:

• Your full name and contact information
• Account email address or phone number
• Detailed description of your request or concern
• Verification information to confirm your identity
• Preferred method of response (email, phone, mail)

Response Timeline

We strive to respond to all privacy inquiries within:

• General Questions: 2-3 business days
• Access Requests: 30 days
• Deletion Requests: 30 days
• Urgent Security Concerns: 24 hours

Filing a Complaint

If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with:

• Office of the Privacy Commissioner of Canada
  30 Victoria Street
  Gatineau, Quebec K1A 1H3
  Phone: 1-800-282-1376
  Website: www.priv.gc.ca